Buyer Protection
Complete peace of mind with comprehensive protection for every luxury purchase. Your investment is safeguarded at every step of the transaction.
Comprehensive Protection
Multi-layered security ensuring your luxury investments are protected from purchase to delivery
Authentication Guarantee
Every item undergoes rigorous authentication by certified experts before listing
Secure Escrow
Funds held securely until you receive and approve your purchase
Insurance Coverage
Comprehensive insurance protection throughout the entire transaction
How Buyer Protection Works
A step-by-step look at how we protect your purchase from order to delivery
Secure Purchase
When you make a purchase, your payment is processed securely through our encrypted payment system and immediately placed in escrow. The seller doesn't receive funds until you confirm receipt and satisfaction.
Payment Security Features
- PCI DSS compliant processing
- Bank-level encryption
- Fraud detection systems
Authentication Process
- Multi-point expert inspection
- Advanced imaging technology
- Provenance verification
Expert Authentication
The item is sent to our authentication center where certified experts conduct a comprehensive inspection using advanced technology and decades of experience to verify authenticity and condition.
Secure Delivery
Once authenticated, your item is carefully packaged and shipped with full insurance coverage and tracking. You're notified at every step of the delivery process.
Delivery Protection
- Signature required delivery
- Real-time tracking updates
- Temperature-controlled shipping
Additional Protections
Extra layers of security and support to ensure your complete satisfaction
48-Hour Return Window
Inspect your item for 48 hours. If not satisfied, return for a full refund
Expert Support Team
Dedicated specialists available to assist with any questions or concerns
Dispute Resolution
Fair and transparent process to resolve any transaction disputes
24/7 Support
Round-the-clock customer support for urgent issues and concerns
Our Guarantee to You
We stand behind every transaction with comprehensive guarantees