Returns Policy
14-Day Return Guarantee with Full Buyer Protection
Simple Return Process
Our streamlined return process ensures a hassle-free experience with full transparency at every step
Initiate Return
Contact our support team or use your account dashboard to start the return process within 14 days
Prepare Package
Carefully package the item with all original materials, documentation, and accessories
Schedule Pickup
We'll provide a pre-paid, insured shipping label for secure return transportation
Receive Refund
Once we verify the item's condition, your full refund will be processed within 3-5 business days
Return Requirements
Clear guidelines to ensure smooth returns and maintain our luxury marketplace standards
14-Day Window
Returns must be initiated within 14 days of delivery
Original Condition
Items must be unworn and in the exact condition received
Documentation
All certificates, tags, and packaging must be included
Authentication
Items undergo re-authentication to ensure condition
Complete Buyer Protection
Shop with confidence knowing you're protected by our comprehensive guarantee program
Full Refund Guarantee
100% money-back guarantee for eligible returns
Free Return Shipping
Complimentary insured shipping both ways
Buyer Protection
Complete protection against misrepresented items
Expert Verification
Professional authentication on all returns
Return Eligible Categories
All authenticated luxury items in our marketplace are eligible for returns under our policy
Fine Jewelry & Watches
- Luxury watches
- Diamond jewelry
- Precious metals
- Designer pieces
Designer Fashion
- Handbags
- Shoes
- Clothing
- Accessories
Collectibles
- Art pieces
- Limited editions
- Vintage items
- Investment pieces
Frequently Asked Questions
Everything you need to know about our returns policy
QWhat condition must items be in for returns?
Items must be in the exact condition they were received - unworn, undamaged, with all original packaging, tags, certificates, and accessories included.
QHow long does the refund process take?
Once we receive and verify your return, refunds are processed within 3-5 business days to your original payment method.
QCan I exchange an item instead of returning it?
Yes, we offer exchanges for different sizes or colors when available. Contact our support team to arrange an exchange.
QWhat if an item arrives damaged or not as described?
We offer full protection - contact us immediately for priority return processing and full refund, including any shipping costs.
QAre there any items that cannot be returned?
Custom or personalized items, and items showing signs of wear or damage not present upon delivery cannot be returned.
QHow do I track my return?
You'll receive tracking information once your return is picked up. You can also check the status in your account dashboard.
Need Help with a Return?
Our luxury concierge team is here to assist you with any return questions or concerns
Email Support
returns@glint.club
Response within 2-4 hours
Phone Support
+1 (555) GLINT-99
Mon-Fri 9AM-7PM EST